Help centre
How can we help you?
Resolve questions about buying, selling and stock logistics, talk to the community or write to us directly.
Community
Consult questions already answered by other buyers and sellers, or open your own.
Enter the forumSend an inquiry
Open a ticket with our customer service team and we will respond as soon as we can.
Open ticketDirect WhatsApp
For something urgent, write to us directly and we will assist you immediately.
Open chatBefore writing to us
Frequently asked questions
What is the usual response time?
We usually respond in less than 24 working hours, both by ticket and by WhatsApp.
Can I track an already opened ticket?
Yes, you will receive updates by email and you can reply directly there to add information.
Is the community only for buyers?
No, buyers and sellers share the same forum to resolve questions about shipping, deadlines, payments and logistics.
Do you assist in other languages besides Spanish?
Yes, we assist in Spanish, English, French, Arabic and Portuguese.
When I publish my stock, am I selling directly to Ganga Lotes or is it an intermediary?
You sell directly to Ganga Lotes: we are direct buyers of stock. If a lot does not fit what we are looking for, instead of rejecting it we share it with our already verified buyer clients and, if one of them is interested, we buy the lot and send it to them. Before closing any transaction, we negotiate and confirm all terms with you.
Is Ganga Lotes a public portal open to anyone?
No. We are direct buyers of stock. If a lot does not fit what we are looking for, instead of rejecting it we share it with our already verified buyer clients, who closely follow what we publish. If one of them is interested, we buy the lot and send it to them.
Is there any cost to publish my stock?
No. The publication, valuation, and management on the platform is 100% free. There are no storage or maintenance costs.
What commission do you apply and what amount do I receive?
The price you set for your lot is the net amount you will receive. We add our commission on that price to the final buyer, so nothing is deducted from the agreed amount.
Who is responsible for transport and collection?
As a general rule, transport and collection are the responsibility of the buyer, or we manage them from Ganga Lotes. You just need to have the goods packaged and ready in your warehouse.
Do I have to send samples, and who pays for shipping?
If we need to assess the quality of your goods, we will ask you for a sample. You can send it via Correos or your preferred courier to the address we give you, and send us the tracking number as soon as you dispatch it. We will deduct both the amount of the sample units and the shipping cost from the total settlement of the first formal order.
When do I receive payment for my stock?
Payment is always made in advance, via bank transfer, before the goods leave your premises.
What exactly do I authorise by confirming the publication of my stock?
You authorise Ganga Lotes to promote and market your lot among our clients. The ownership of the goods remains yours at all times until the sale is settled and paid.
Where is my merchandise sold: only in physical stores or also online?
We operate through our own B2B platform (www.gangalotes.com) and through direct sales to our network of wholesale clients and physical hypermarkets/outlets. If your brand requires it, we can restrict sales exclusively to physical stores, or limit the visibility of your lots only to verified buyers.
How do you protect my brand's image?
We do not sell at flea markets or on unauthorised aggressive discount platforms. If you need geographical sales restrictions (for example, selling only outside of Spain, or outside areas where you already have an official store), we apply this by contract.
Can I request exclusivity or restrict who my stock is sold to?
Yes. We purchase the lots outright for subsequent distribution, and when we manage the stock as an intermediary, we pre-filter the end buyers to ensure they meet your channel standards before closing any deal.
Do you accept returns or exchanges on purchased stock?
As this involves overstock or samples, we buy in closed lots, with no right to return or exchange, except for serious defects or significant issues not reflected in the initial manifest.
Do you accept stock from sports, bazaar or general consumption?
Yes, we accept new merchandise from any category with real turnover in our network — fashion, electronics, home, beauty, sports and leisure, bazaar, etc. — always with a packing list and real photographs.
Do you have buyers specialised in sports, bazaar or export?
Yes, our network of verified wholesale buyers and investors includes profiles in export, bazaar, and sports and leisure, among other categories.
Can I liquidate my stock if I am a private individual and not registered as self-employed?
Yes, we accept one-off sales from private individuals without the need to be registered as self-employed.
Do you offer liquidation through auction with a reserve price?
Yes, in addition to the fixed price per lot, we offer the option of auction with a reserve price; the duration is agreed upon according to the case.
How long does the exclusivity last when publishing my stock?
The duration of the exclusivity is decided by the client themselves when confirming the publication of their stock.
What exact commission do you apply?
We charge a commission of 15% to the final buyer on the price set by the seller; nothing is deducted from the agreed amount for you. Before closing any transaction, we negotiate and confirm all terms with you.
